NOW HIRING: CASINO AMBASSADOR - $13.50/HR

CASINO AMBASSADOR - LEVEL I 

Starting Pay: $13.50/hr + Tips

(All wages listed are minimum start wage but are also DOE)

Colorado Division of Gaming Support License Required

All applicants must complete a Double Eagle Hotel & Casino employment application.

 

Casino Ambassador represents the Double Eagle Hotel & Casinos’ highest standard of customer service.  Greets and directs guests in a courteous, friendly and prompt manner.  Reports to the Director of Marketing on the overall status of the customer service performance on the casino floor.

 DUTIES AND RESPONSIBILITIES:

  • Customer Service – Set the standard to exemplify the Double Eagle property.  Promote a positive image and goodwill of the company in all customer service activities.  Greets, directs, services and interacts with players in a friendly and courteous manner.  Responsible for providing quality and efficient customer service to guest. Assists and gives customer service guidance to the Premier Club, as required.  Be available for employees that experience problems providing customer service.
  • Develops and maintains effective working relationships and good customer service skills with all guests and co-workers.
  • Assists guests and co-workers through troubleshooting and problem resolution as efficiently and as promptly as possible.
  • Identify, enroll new patrons into the Premier Club and introduce to other employees.
  • Ability to communicate effectively to a variety of audiences on the microphone.
  • Communicates accurate information to club members concerning the use of their card, membership rules and current promotions. Is knowledgeable in performing all functions of the Premier Club.
  • Communicates accurate information about casino operations, including transportation, food and beverage, games and hours of operation.
  • Identify, inform and act to prohibit minors, and persons perceived to be intoxicated, from access to casino games and operations, as directed.
  • Within the realm of the responsibility of the job, maintains a clean and safe work environment.  Performs duties in compliance with safety procedures, which includes use of safety equipment.  Incumbents are responsible for following safety procedures, identifying unsafe practices or conditions, as directed.
  • Follows established security protocols to ensure that casino work environments are safe.  Receives technical direction and guidance from Security Shift Lead or Key on Duty. Reports violations to casino security, as directed.
  • Maintains alertness for the performance of all responsibilities, and prior to taking action, exercises caution and evaluates circumstances for appropriate security or safety response.  Seeks supervision and guidance from Security Shift Lead or Key on Duty, as needed or directed.
  • Responds to and controls emergency situations immediately, as needed and directed.
  • Responsible for knowing and understanding the Colorado Gaming ICMP’s applicable to the Premier Club. Performs responsibilities in compliance with the Colorado Limited Gaming Act.
  • UNDERAGE GAMBLING / UNDERAGE DRINKING / CHECKING ID’s: It is your responsibility to ensure no person under the age of twenty-one (21) is consuming any alcoholic beverages, gambling, lingering in a gaming area or sitting in a gaming area.  This guideline includes underage and off-duty employees.  The best way to assure compliance is to ask for ID.  Remember, many people look older than they really are.  If anyone looks like they are under thirty-five (35) years of age, you are to ask for their ID.  If you have questions about any ID call the Key on Duty.  In addition, you will be responsible to attend the annual retraining of Underage Gambling, Alcohol and checking of ID’s. 
  • Other duties may be assigned.

 QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrated hospitality or customer service experience, preferably within a gaming environment.
  • Demonstrated experience responding to high volume of traffic and developing and maintaining positive relations with guests, vendors and co-workers.
  • Demonstrated knowledge of and experience performing and enforcing security policies and procedures.
  • Must have a neat professional appearance and be able to stand 2-4 hours per shift.
  • Must have basic computer and math skills.
  • Must have supervisory skills.

EDUCATION and/or EXPERIENCE: High School Diploma or Equivalent.

LANGUAGE SKILLS:  Demonstrated effective and diplomatic oral and written communication skills using English.

REASONING ABILITY:  Ability to define problems, collect data, establish facts, and draw valid conclusions and to interpret an extensive variety of information.

CERTIFICATES, LICENSES, REGISTRATIONS:  Valid Colorado State Support Gaming License.  Valid Colorado Driving License.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee may be required to work at a computer station 2-6 hours per shift, to stand 2-4 hours per shift with standard breaks, and occasionally to do frequent brisk walking, climbing stairs, stooping, bending, stretching, reaching, and pushing. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.  This position works any day of the week and any shift of the day.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Essential duties involve working at a computer station, working with people in large volumes and frequently loud or high noise levels. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, risk of electrical shock, and vibration.  The noise level in the work environment is usually moderate.

MATERIALS AND EQUIPMENT DIRECTLY USED:  Portable 2-way radios are routinely used.  ID hand stamp is routinely used.  Computers, card encoder, printer, adding machine, paging system, microphone, fax machine, copy machine, telephone, etc. are routinely used.

Benefit Statement: Full time employees are eligible for benefits the 1st of the month after 60 calendar days of employment. Full time benefits offered includes: employee share health insurance, full premium vision, dental, accident and other supplemental insurance available. Paid Sick Leave accrues at 1 hour per every 30 hours worked with a maximum of 48 hours of Paid Sick Leave earned and used per year. Full time and part time employees earn vacation time after one year of employment and annually on the hire or rehire date based on annual hours worked per year with a minimum of 1,095 hours to receive part time vacation; 1,540 hours for full time vacation. Employees receive paid lunch when they remain on property for their lunch period.  Employee meal discount of 25% available. Hotel rate for employee family and friends available weekdays upon approval from management.